Right of withdrawal for consumers
(Consumer is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to their commercial nor to their independent professional activity.)

Cancellation policy

Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period shall be 14 days from the day

- on which you or a third party other than the carrier designated by you takes possession of the goods, provided that you have ordered one or more goods as part of a single order and these are or will be delivered as a single order;

- on which you or a third party other than the carrier designated by you took possession of the last goods, provided that you have ordered several goods as part of a single order and these are delivered separately ;

- on which you or a third party other than the carrier designated by you took possession of the last partial shipment or the last item, provided that you have ordered goods which are delivered in several partial shipments or items ;

To exercise your right of withdrawal, you must (Brüggemann Medical Research GmbH, Schmalenbachstraße 22, 12057 Berlin, Telephone number: +49 30 22 01 239 00, Fax number: +49 30 22 01 239 01, Email address: info@medicollagen.de) by means of a clear statement (e.g., a letter sent by post, fax, or email) of your decision to withdraw from this contract. You may use the attached model withdrawal form, but this is not mandatory.

To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the cancellation period has expired.

Consequences of revocation

If you withdraw from this contract, we will refund all payments that we have received from you, including delivery costs (except for additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), immediately and at the latest within 14 days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this refund.

We may refuse to refund until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier.

You must return the goods immediately and in any event no later than 14 days from the date on which you notify us that you have cancelled this contract . This deadline is met if you return the goods before the expiry of the period of 14 days send.

You shall bear the direct costs of returning the goods.

You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.

Grounds for exclusion or expiration

The right of withdrawal does not apply to contracts

- for the supply of goods which are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
- for the supply of goods which are liable to spoil quickly or whose expiry date would be quickly exceeded;
- for the supply of alcoholic beverages, the price of which was agreed upon conclusion of the contract, but which can be delivered no earlier than 30 days after conclusion of the contract and whose current value depends on fluctuations in the market over which the trader has no influence;
- for the delivery of newspapers, magazines or illustrated magazines with the exception of subscription contracts.

The right of withdrawal expires prematurely for contracts

- for the supply of sealed goods which, for reasons of health protection or hygiene, are not suitable for return if their seal has been removed after delivery;
- for the supply of goods if, after delivery, they have been inseparably mixed with other goods due to their nature;
- for the supply of sound or video recordings or computer software in a sealed package, if the seal has been removed after delivery.

Right of withdrawal and promotional conditions

1. Scope of the promotion: The discounts, vouchers, gifts or other benefits granted within the framework of promotions (hereinafter "promotional goods") are subject to the fulfillment of certain conditions specified in the respective promotional offer.

2. Minimum order value and qualifications: Promotions are only valid if the specified minimum order value or other specific requirements established within the promotion are fully met. Should a return result in the minimum order value subsequently being exceeded or other promotional conditions no longer being met, the customer loses the right to the benefits granted .

3. Return of promotional items: If a return reduces the value of the goods to such an extent that the original promotional conditions are no longer met, the customer is obligated to also return all gifts and promotional items received as part of the promotion. If the promotional items are not returned, the equivalent value will be invoiced to the customer or deducted from the refund amount.

4. Settlement for incomplete returns: If the customer fails to return the promotional items despite non-compliance with the promotional terms and conditions, we reserve the right to either invoice the amount for the non-returned promotional items or reduce the refund amount accordingly. The refund amount will only be paid after we have received all returned items and re-examined the promotional terms and conditions.

5. Exceptions: If the return is due to defects, the customer remains entitled to keep the promotional goods, provided he agrees to a replacement delivery.

Sample cancellation form

(If you wish to cancel the contract, please fill out this form and return it.)

- To Brüggemann Medical Research GmbH , Schmalenbachstraße 22, 12057 Berlin, Fax number: +49 30 22 01 239 01, Email address: info@medicollagen.de:

- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/
the provision of the following service (*)

- Ordered on (*)/ received on (*)

- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only if notification is made on paper)
- Date

(*) Delete as appropriate.