Terms and Conditions

General Terms and Conditions and Customer Information

I. General Terms and Conditions

§ 1 Basic provisions

(1) The following terms and conditions apply to contracts that you conclude with us as a provider (Brüggemann Medical Research GmbH) via the website https://www.medicollagen.de. Unless otherwise agreed, the inclusion of any terms and conditions you may use is hereby expressly excluded.

(2) A consumer within the meaning of the following provisions is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to their commercial nor to their independent professional activity. An entrepreneur is any natural or legal person, or a partnership with legal capacity, who, when concluding a legal transaction, acts in the exercise of their independent professional or commercial activity.

§ 2 Conclusion of the contract

(1) The subject of the contract is the sale of goods .

(2) By placing the respective product on our website, we make you a binding offer to conclude a contract via the online shopping cart system under the conditions stated in the item description.

(3) The contract is concluded via the online shopping cart system as follows:
The items you intend to purchase are placed in your "shopping cart." You can access the "shopping cart" and make changes there at any time using the corresponding button in the navigation bar.
After accessing the "Checkout" page and entering your personal information as well as the payment and shipping conditions, the order details will be displayed as an order overview.

If you use an instant payment system (e.g. PayPal / PayPal Express, Amazon Payments, Sofortüberweisung) as your payment method, you will either be taken to the order overview page in our online shop or redirected to the website of the provider of the instant payment system.
If you are redirected to the respective instant payment system, make the appropriate selections or enter your data there. Finally, the order details will be displayed as an order overview on the instant payment system provider's website or after you have been redirected back to our online shop.

Before submitting your order, you have the opportunity to review the details in the order overview, change them (also using the "back" function of your internet browser) or cancel the order.
By submitting the order via the corresponding button ("order with payment" or similar designation), you declare your legally binding acceptance of the offer, whereby the contract is concluded.

(4) The processing of orders and the transmission of all information required for the conclusion of the contract are partially automated via email. You must therefore ensure that the email address you have provided us with is correct, that receipt of emails is technically guaranteed, and, in particular, that it is not blocked by spam filters.

§ 3 Special agreements on offered payment methods

(1) Payment via Klarna
In collaboration with We offer the following payment options at Klarna Bank AB (publ) , Sveavägen 46, 111 34 Stockholm, Sweden. Payment is made to Klarna in each case:

  • Invoice: The payment period is 30 days from the date of shipment of the goods/ticket/or, for other services, the date the service is made available. The complete invoice terms and conditions for the countries where this payment method is available can be found here: Germany .
  • Installment purchase: With Klarna's financing service, you can pay for your purchase in fixed or flexible monthly installments according to the terms and conditions specified during checkout. Installment payments are due at the end of each month after Klarna sends you a monthly invoice. Further information on installment purchases, including the general terms and conditions and the European Standard Information for Consumer Credit for the countries where this payment method is available, can be found here (only available in the specified countries): Germany .

  • Instant bank transfer: Available in Germany. Your account will be charged immediately after placing your order.

  • Direct debit: The debit will be made after the goods are shipped. You will be notified of the date by email.
  • Credit card (Visa/Mastercard): Available in Germany. The charge will be made after the goods or tickets are shipped/the service is available, or in the case of a subscription, according to the communicated times.

The use of payment methods such as invoice, installment purchase, and/or direct debit requires a positive credit check. Therefore, we will forward your data to Klarna for address and credit checks as part of the purchase initiation and processing of the purchase contract. Please understand that we can only offer you payment methods that are permissible based on the results of the credit check.

Further information and Klarna’s terms of use can be found here . General information about Klarna can be found here . Your personal information will be processed by Klarna in accordance with applicable data protection regulations and as stated in Klarna's privacy policy treated.


For more information about Klarna, please see here . You can find the Klarna app here .

§ 4 Right of retention, retention of title

(1) You can only exercise a right of retention if the claims arise from the same contractual relationship.

(2) The goods remain our property until the purchase price has been paid in full.

(3) Promotional gifts that are linked to a minimum order value must also be returned if the minimum order value is no longer met.

§ 5 Warranty

(1) The statutory liability for defects applies.

(2) As a consumer, you are requested to inspect the goods immediately upon delivery for completeness, obvious defects, and transport damage, and to notify us and the carrier of any complaints as soon as possible. Failure to do so will not affect your statutory warranty claims.

(3) If a feature of the goods deviates from the objective requirements, the deviation shall only be deemed to have been agreed if you were informed of this by us before the contractual declaration was made and the deviation was expressly and separately agreed between the contracting parties.

§ 6 Choice of law, place of performance, place of jurisdiction

(1) German law applies. For consumers, this choice of law applies only to the extent that it does not deprive them of the protection afforded by mandatory provisions of the law of the country of the consumer's habitual residence (favorability principle).

(2) The place of performance for all services arising from the business relationship with us, as well as the place of jurisdiction, is our registered office, unless you are a consumer but a merchant, a legal entity under public law, or a special fund under public law. The same applies if you do not have a general place of jurisdiction in Germany or the EU, or if your place of residence or habitual abode is unknown at the time the action is filed. The right to also bring proceedings before a court at another legal place of jurisdiction remains unaffected.

(3) The provisions of the UN Convention on Contracts for the International Sale of Goods shall expressly not apply.



II. Customer information

1. Identity of the seller

BRÜGGEMANN MEDICAL RESEARCH GmbH
Schmalenbachstrasse 22
12057 Berlin
Germany
Phone: 030 22 01 239 00
Email: info@bmr-germany.de


Alternative dispute resolution:
The European Commission provides a platform for out-of-court online dispute resolution (ODR platform), available at https://ec.europa.eu/odr .

2. Information on the conclusion of the contract

The technical steps for concluding the contract, the conclusion of the contract itself and the correction options are carried out in accordance with the provisions "Conclusion of the contract" of our General Terms and Conditions (Part I).

3. Contract language, contract text storage

3.1 The contract language is German.

3.2. We do not save the complete contract text. Before submitting the order via the online shopping cart system The contract details can be printed out using the browser's print function or saved electronically. Once we receive your order, the order details, the legally required information for distance selling contracts, and the General Terms and Conditions will be sent to you again by email.

4. Essential characteristics of the goods or services

The essential characteristics of the goods and/or services can be found in the respective offer.

5. Prices and payment terms

5.1. The prices and shipping costs stated in the respective offers represent total prices. They include all price components, including all applicable taxes.

5.2. The applicable shipping costs are not included in the purchase price. They can be accessed via a correspondingly labeled button on our website or in the respective offer, are shown separately during the ordering process, and are to be borne by you in addition, unless free shipping has been promised.

5.3 The payment methods available to you are indicated under a correspondingly labelled button on our website or in the respective offer.

5.4 Unless otherwise stated for the individual payment methods, the payment claims arising from the concluded contract are due for payment immediately.

6. Delivery conditions

6.1. The delivery conditions, the delivery date and any existing delivery restrictions can be found under a correspondingly labelled button on our website or in the respective offer.

6.2. If you are a consumer, the law stipulates that the risk of accidental loss or accidental deterioration of the sold item during shipment only passes to you upon delivery of the goods, regardless of whether the shipment is insured or uninsured. This does not apply if you have independently commissioned a transport company not designated by the entrepreneur or another person designated to carry out the shipment.

7. Promotional conditions

  1. Scope of the campaign: The discounts, vouchers, gifts or other benefits granted as part of promotions (hereinafter "promotional goods") are subject to the fulfillment of certain conditions specified in the respective promotional offer.

  2. Minimum order value and qualifications: Promotions are only valid if the specified minimum order value or other specific requirements established within the promotion are fully met. Should a return or exchange result in the minimum order value subsequently being exceeded or other promotional conditions no longer being met, the customer will lose the right to the granted benefits.

  3. Return of promotional items: If a return reduces the value of the goods to such an extent that the original promotional conditions are no longer met, the customer is obligated to also return all gifts and promotional items received as part of the promotion. If the promotional items are not returned, the equivalent value will be invoiced to the customer or deducted from the refund amount.

  4. Settlement for incomplete returns: If the customer fails to return the promotional items despite non-compliance with the promotional terms and conditions, we reserve the right to either invoice the amount for the non-returned promotional items or reduce the refund amount accordingly. The refund amount will only be paid after we have received all returned items and re-examined the promotional terms and conditions.

  5. Exceptions: If the return is due to defects, the customer remains entitled to keep the promotional goods, provided he agrees to a replacement delivery.

8. VAT refunds

Please note that we do not issue VAT refunds for buyers residing outside the European Union. This policy is based on the administrative requirements and associated high costs associated with processing VAT refunds. Furthermore, verifying and tracking the relevant documentation required for the refund is often time-consuming and results in significant additional effort that is disproportionate to the potential refund. For these reasons, we have decided not to issue VAT refunds for buyers from non-EU countries.

9. Statutory liability for defects
Liability for defects is governed by the "Warranty" provision in our General Terms and Conditions (Part I).

These General Terms and Conditions and customer information were prepared by the lawyers of the Händlerbund, who specialize in IT law, and are continuously reviewed for legal compliance. Händlerbund Management AG guarantees the legal certainty of the texts and is liable in the event of warnings. Further information can be found at: https://www.haendlerbund.de/de/leistungen/rechtssicherheit/agb-service .

last updated: 01.11.2024